Refund policy

Last updated: November 1, 2026. This policy covers orders placed on sculie.com from November 1, 2026. We wrote it in plain English, and it says exactly what our product page says.

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The 60-Night Worn-Is-Fine Guarantee

Feel it in session one. Love it in 60 nights. Or get every cent back.

Give it two weeks. Then you have until night 60 to decide. Wear them, sweat in them, use them. If you don't love how your body feels, message us and we'll refund every cent you paid within 2 business days. No shipping worn shorts across the world. No restocking fee. No "unused only" fine print. Just snip the waistband, send us one photo, and you're done. Keep the legging, the brush and the guides.

The terms

• Your 60 nights: they start on the day your order is delivered (the delivery date on your tracking).
• Holiday orders: for orders placed Nov 16 – Dec 24, 2026 (Pacific Time), your 60 nights start on Christmas Day, or on delivery day if that's later. You don't need to tell us it's a gift.
• When you can ask for your money back: refund requests open 14 nights after delivery. If you did a fit check with us and still don't feel it, you don't have to wait the 14 nights.
• How much you get back: everything you paid on that order. You keep the legging, the brush, the guides and any free gift that came with it. On The Duo, or with a pair added after checkout, the second pair is refunded under its own guarantee (see "Gift pairs").
• Gift pairs: every pair of PulseLift EMS Shorts has its own 60-night guarantee. The second pair in The Duo, or a pair added after checkout, is covered for the amount paid for it, and it doesn't count against your own guarantee. Whoever wears it can claim it with the order number.
• The limit: one money-back guarantee per customer, per shipping address and per payment card. It covers orders placed on sculie.com only, not shorts bought from other stores or marketplaces.
• Nothing comes back to us: you never ship worn shorts anywhere. The snipped waistband is your return.

How to get your refund (snip & snap)

1. Message us "REFUND" with your order number: reply to your order email, or use the contact page on sculie.com (sculie.com/pages/contact).
2. Snip the waistband of the shorts.
3. Write your order number on a piece of paper, take one photo of the snipped waistband next to it, and send it to us.
4. We refund you within 2 business days of your photo, to your original payment method. Your bank may take a few more days to show it.

Didn't feel it? We fix it fast.

Most "I didn't feel anything" moments are dry pads or the wrong size. Message us "FEEL" within 14 days of delivery and a real person walks you through a 2-minute fit check within 1 business day. Still nothing? You don't have to wait two weeks for your refund.

• The fit check happens by chat or email. We check the pads, the fit, the level and your size with you.
• If the size is the problem, we start a free size swap right away (see below).
• If it still doesn't work for you after the fit check, your refund request opens right then, even before night 14.

Wrong size? The right one ships first. Even worn.

Within 30 days of delivery (holiday orders: until Jan 31, or 30 days from delivery if that's later). Send us your waist and hip measurements and a photo of the size tag, and your new pair ships free. Keep the first one or pass it on. One swap per order.

• PulseLift EMS Shorts come in two sizes: F (US 0–8) and F+ (US 10–18).
• Your new pair ships as soon as we have your measurements and the tag photo. You don't send anything back, before or after.
• Your 60-night guarantee keeps running from your original delivery date.

Remote died? Replace, don't return. For 2 years.

Send us a 10-second video. A replacement ships within 3 business days. Keep the old one.

• It covers 2 years from delivery, for shorts or a remote that stop working because of a defect, including anything that arrives not working.
• The video just needs to show the problem, for example pressing the remote and nothing happening.
• We replace the remote, or the whole pair if that's what it takes. You keep the old one. Nothing to ship back.
• Up to 2 replacements per pair. It covers defects, not a lost remote or damage done on purpose.

Price-Lock through Dec 31

If our price drops, email us and we'll refund the difference.

• If the price of the same item or bundle on sculie.com goes below what you paid, on or before December 31, 2026, send us your order number and we'll refund the difference to your original payment method.
• Price-Lock is about price. A free gift that ends, like our Black Friday bonus, is not a price drop.

Everything else we sell

• Bought on its own (Lift Legging, Forma Ultra Sculpt Brief, Easy-Off Sculpt Bodysuit, Sculie Body Brush): return or exchange it within 30 days of delivery, unworn and unwashed, with the tags on. Message us first and we'll send you the steps.
• Return shipping is on us if the item arrived damaged, defective or wrong. Otherwise, it's on you.
• Refunds for returned items go back to your original payment method within 2 business days of the item reaching us.
• Items inside a bundle (the legging, the brush and any free gift in the Wake-Up Kit or The Duo) are yours to keep. They aren't returned separately.
• Sculie e-gift cards are not returnable.

How fast we move

• Any message: a real person replies within 1 business day.
• Fit check: within 1 business day.
• Refund: within 2 business days of your photo.
• Replacement: ships within 3 business days of your video.
• Size swap: your new pair ships as soon as we have your measurements and tag photo.

Business days are Monday to Friday, except US federal holidays.

How to reach us

• Email: reply to your order confirmation email.
• Contact page: the contact page on sculie.com. A real person on our team replies within 1 business day.
• Or just reply to your order confirmation email.

Include your order number (it's in your confirmation email). Starting your message with one word gets you the fastest help: REFUND, FEEL, SWAP or BROKEN.

The fine print that protects you

• No restocking fees. No subscription. Ever.
• If we ever change these terms, the change applies to new orders only. Your order keeps the promise it was sold with.
• If our product page and this policy ever seem to disagree, the version that's better for you wins.